Returns & Refunds

Personalised and perishable items

Personalised, custom-made and perishable items (such as food and flowers) cannot be returned unless they arrive damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photographs. We'll arrange a replacement or refund where appropriate.

Cancellations

Orders can be cancelled before preparation begins. Contact us as soon as possible with your order number.

Refunds

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.

This is a draft. Please have it reviewed and completed by GMG LABS (and a legal adviser where needed) before the website goes live.