Help
Frequently asked questions
General
What does GMG LABS offer?
We curate gift hampers for every occasion, create personalised and custom-made hampers, and offer mehendi and women's tailoring services.
Orders & payments
Which payment methods do you accept?
Online payments are processed securely by our payment partner and can include UPI, cards, net banking and supported wallets. Cash on delivery is offered only where it is shown at checkout.
Can I add a gift message?
Yes. You can add a gift message to your order at checkout, and many hampers also include a personalised card.
Do I need an account to order?
No. You can check out as a guest. An account lets you save addresses, track orders and keep a wishlist.
Shipping & delivery
Where do you deliver?
Enter your PIN code on any product page or at checkout to see whether we deliver there and the shipping charge. If we haven't confirmed your area yet, our team will contact you after you order.
How long does delivery take?
Each hamper needs a short preparation time before dispatch. Where delivery times are configured for your PIN code, an estimate is shown at checkout.
Custom & personalised hampers
How do custom hampers work?
Tell us the occasion, recipient, budget and preferences using the custom hamper form. We review your request and send a quotation. Your order is confirmed only after you approve the quotation and complete payment.
Do you take bulk or corporate orders?
Yes. Send a bulk enquiry with the quantity, budget and any branding requirements and we'll prepare a quotation.
Mehendi services
Is my mehendi appointment confirmed when I submit the form?
Not yet. The form sends a booking request. We'll check availability for your date and location and contact you to confirm.
Do you offer home visits?
Home and venue visits are available in selected areas. Share your PIN code when booking and we'll confirm whether we can visit.
Tailoring
How do I share my measurements?
You can enter your measurements in the tailoring enquiry form or share a well-fitting garment for reference. Measurements are optional when you first enquire — we'll guide you.
When do I pay for tailoring?
We send a quotation first. Work begins only after you approve it.
Still have a question? Contact us.
